Question 1

How do you process, store and secure emails?

Accepted Answer

We use end-to-end encryption for all email data in transit and at rest. Your emails are processed using secure, isolated environments with enterprise-grade security protocols. We employ AES-256 encryption for storage and TLS 1.3 for data transmission. All data is stored in SOC 2 compliant data centers with regular security audits.

Question 2

What happens if email parsing fails?

Accepted Answer

If our AI encounters an email it cannot process with confidence, it will flag it for review rather than taking incorrect action. You'll receive a notification and can provide feedback to improve future parsing. Our system learns from these instances to continuously improve accuracy. Critical emails are never automatically archived or deleted without your explicit rules.

Question 3

Who owns the model logic?

Accepted Answer

You retain full ownership of your data and any custom workflows you create. Deepmail provides the AI infrastructure and models, but all your business logic, rules, and patterns remain your intellectual property. You can export your configurations at any time and maintain complete control over your automation rules.

Question 4

Do you comply with privacy and data regulations?

Accepted Answer

Yes, we are fully compliant with GDPR, CCPA, and other major data protection regulations. We maintain strict data processing agreements, provide data portability, support right-to-deletion requests, and conduct regular compliance audits. We never sell your data to third parties and only process emails as necessary to provide our services.

Question 5

How can I ensure that my emails are not used to train another model?

Accepted Answer

Your emails are never used to train our general models or shared with other customers. We use zero-data-retention policies for model training. Any machine learning happens on your isolated instance only, and you can opt out of any learning features. We provide transparent data usage policies and give you complete control over how your data is processed.

Question 6

Do you support on premise deployment?

Accepted Answer

Yes, we offer on-premise and private cloud deployment options for enterprise customers with specific security or compliance requirements. This allows you to keep all data within your infrastructure while still benefiting from Deepmail's AI capabilities. Contact our sales team to discuss deployment options that fit your needs.

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